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If the Netflix issues persist on your Fire TV Stick after implementing all the troubleshooting methods in this article, we recommend you contact Amazon Device Support as the issue might be hardware-related. Let us know which of the troubleshooting methods did the trick for you. Refer to our guide for resetting your Fire TV Stick and Fire TV Stick 4K. If all the solutions mentioned above fail to resolve the issue(s) with the Netflix app, you should restore the Fire TV Stick to factory default. That will redirect you to the Amazon Appstore, where you can reinstall Netflix. To reinstall Netflix, search for the app in the Fire TV Stick search section and tap Netflix in the search results suggestion. You can reboot the Fire TV Stick after the uninstallation process. To uninstall Netflix from the Fire TV Stick, go to Settings > Applications > Manage Installed Applications > Netflix > Uninstall. Removing Netflix from the Fire TV Stick and reinstalling it could help fix glitches that cause the app not to work properly.
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Note: Do not press any button on your Fire TV Stick remote during the OS update process. Select this option to start the OS update installation process, which usually takes about 5 minutes or less.
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If there’s an update available for the streaming stick, you should see an Install Update option. To update your Fire TV Stick’s operating system, go to Settings > My Fire TV > About > Check for Updates.
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Thankfully, Amazon provides timely updates to the Fire TV Stick firmware that fixes OS-related issues. You might be unable to stream movies on Netflix if there’s a bug in the Fire TV OS that’s causing it the app to malfunction. Launch Netflix after completion of the update process. That will update Netflix in the background and take about 1 to 5 minutes, depending on your internet speed. Step 2: Select the Appstore update notification card. If there’s no update notification for Netflix in this section, skip to method #6. Step 1: Launch the Settings menu and select Notifications.Īpp updates notifications are displayed in this section. Follow the steps below to update Netflix on your Fire TV Stick. However, if automatic app updates is disabled on your Fire TV Stick, you’d have to manually update Netflix. By default, the Fire TV Stick updates the apps automatically automatically. Luckily, you can update the app to fix those bugs.
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Netflix could also malfunction on your Fire TV Stick if the app version installed on the streaming stick is buggy, i.e., has some software bugs. Relaunch Netflix, sign in to your account and check if it now functions without issues. That will remove all previously-saved Netflix-related data from the Fire TV Stick. You’d have to re-enter your account credentials when you sign back into the app after clearing its data. Note: Clearing Netflix’s data on your Fire TV Stick will remove your (Netflix) account from the app. To do this, go to Settings > Applications > Manage Installed Applications > Netflix > Clear data. You should do the same if you’re experiencing difficulties using Netflix on your Fire TV Stick. Clear Netflix App DataĪ couple of Fire TV Stick users were able to resolve Netflix glitches by clearing the app’s data. Launch the Netflix app cache and check if it now works. To do this, navigate to Settings > Applications > Manage Installed Applications > Netflix > Clear cache. If Netflix isn’t working on your Fire TV Stick or perhaps the app is experiencing some lag, clearing its cache should be your next line of action after restarting your device. Clear Netflix CacheĪlthough cache files help an app load faster upon subsequent usage, accumulated and corrupt cache data could lead to performance issues. You can also perform a hard reboot, i.e., unplug the Fire TV Stick from the power source and plug it back in. Simply tap and hold the Play/Pause button and Select button on the Fire TV Stick remote for 4-5 seconds till a prompt that reads ‘Your Amazon Fire TV is Powering Off’ is displayed on your TV screen. Alternatively, you can also restart the device using the remote. Navigate to Settings > My Fire TV > Restart to reboot the Fire TV Stick. If you still notice any weird issue with Netflix after force-closing and restarting the app, you should restart your Fire TV Stick. Reopen Netflix and check whether the problem is solved. That will close the app on the Fire TV Stick. Step 3: Select Netflix from the list of applications.
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Step 2: Select ‘Manage Installed Applications’. Step 1: Launch the Fire TV Stick Settings menu and select Applications. If the Netflix freezes or is unresponsive on your Fire TV Stick, you should close/force-stop the app and launch it again.